Contact Guide

If you need more information or have questions about your benefits, you have a variety of resources available.

Phone Numbers and Web Addresses

Benefits Enrollment and Questions
RUsBenefits.com
Get plan information, year-round resources, and tips for good health and savings                                
www.RUsBenefits.com
Username: RUS
Password: benefits                                

(WEB) Access the online enrollment site through your Workday*home page

 

(PHONE) "R"Benefits Service Center

 

 

 

 

 

 

 

                         

ONLINE: Access the online enrollment site from your Workday*home page by clicking the "R"Benefits button, then "Enrollment Site." 

PHONE: Call the "R"Benefits Service Center at 844-TRU-BENS. Representatives are available Monday through Friday from 8am to 8pm.

*Workday username is your 7 digit EEID or your 7 digit EEID, followed by the last 2 digits of your birth year. For password help, click "Forget Password" or "Change Password". Store Managers, Assistant Store Managers and HRDSs can reset Workday passwords.

 

 

Medical Options                                
Aetna "R"CDHP Options

"R"CDHP Gold
"R"CDHP Silver
"R"CDHP Bronze                                

1-800-589-4811
www.aetna.com
Customer Service Hours:
8 am to 6 pm local time

Aetna Informed Health Line:
1-800-556-1555
Nurses available 24/7

Aetna Concierge:
Call the number on the back of your ID card

Aetna Institutes of Quality:
Contact your Aetna Concierge                 

Kaiser CDHP                                 1-800-464-4000
http://my.kp.org/toysrus                                
Kaiser Permanente (Hawaii)                                 1-808-432-5955
1-800-966-5955 (Neighbor Islands)
http://my.kp.org/toysrus                                
Triple-S Salud—Puerto Rico                                 1-787-774-6072; 1-787-774-6060
www.ssspr.com                                
Consumerism Tools                                
Castlight (available to Aetna members)                                 New users register on:
mycastlight.com/toysrus

Registered users go to:
us.castlighthealth.com

Spouses/domestic partners and adult dependents:
1-800-681-6915                                
Minute Clinic www.cvs.com/minuteclinic
Teladoc 1-855-835-2362
www.teladoc.com/aetna
Dental Plans                                
Aetna Dental PPO
                                
1-800-589-4811
www.aetna.com
Customer Service Hours:
8 am to 6 pm local time                                
Aetna DMO                                 1-877-238-6200
www.aetna.com                                
Prescription Drug                                
CVS Caremark (for team members enrolled in Aetna medical options)                                 CVS Caremark: 1-877-209-3213
www.caremark.com
              
Vision                                
VSP (Vision Service Plan)                                 1-800-877-7195
http://toysrus.vspforme.com                               
Health Savings Accounts (HSA)                                
Aetna HealthFund® HSA                                

PayFlex

www.payflex.com or www.aetna.com if you are enrolled in an Aetna medical option.

There you'll find more frequently asked questions (FAQs), online tools, investment details and other useful information. You can also call PayFlex at 1-888-678-8242. Representatives are available Monday through Friday, 7 am to 7 pm and Saturday, 9 am to 2 pm. Note: All times are Central Time   

Flexible Spending Accounts (FSA)                                
Limited-Purpose and Dependent Care Flexible Spending Accounts                                

PayFlex
toysrus.healthhub.com
1-844-TRU-BENS


For paper claim submissions
Fax (402) 231-4310 or Mail to:

PayFlex Systems USA, Inc.
Flex Dept.
P.O. Box 3039
Omaha, NE 68103-3039

Overnight Address

PayFlex Systems USA, Inc.
10802 Farnam Drive, Suite 100
Omaha, NE 68154                                

Life and AD&D                                
Life, Accidental Death and Dismemberment (AD&D) - Aetna                                1-844-TRU-BENS

For status of life insurance claims contact Aetna at 1-800-523-5065, 8 am to 7 pm ET                                
401(k)                                 
“R”Retirement Benefits Line                                 1-866-690-401k (4015)
www.401k.com                                
Stock Plans                                
Stock Plan Administration System                                

Certent

http://app.easiadmin.com

For assistance, please email Total.Rewards@toysrus.com                        

Wellness               
GuaidanceResources® -  Employee Assistance Program (EAP)                                 1-866-519-8360
TTY/TDD: 1-800-697-0353
www.guidanceresources.com
Company ID: EAP4TRU                                
Zipongo                                 toysrus.zipongo.com                              
Travel Assistance Program                                
AXA Assistance                                 1-877-935-3704 (in the US)
1-312-935-3704 (collect—outside the US)
www.aetnatravelassistance.com
Email aetnatravelassistance@axa-assistance.us                     
Disability                                
Leave of Absence                                Contact your HR Business Partner                               
Disability—Aetna                                 1-888-807-3770
8 am to 8 pm ET
www.aetnadisability.com                                
Supplemental Benefit Options
Aetna - Accident Plan, Critical Illness Plus Plan & Hospital Plan 1‐888‐772‐9682
Monday through Friday, 8 a.m. to 6 p.m.
www.aetnavoluntaryforms.com
Added Benefits
Added Benefits - Auto, Home, Pet, Purchasing Power and ID Theft 1‐855‐661‐8974
www.RUsAddedBenefits.com
Legal Insurance
Hyatt Legal 1‐855‐661‐8974
www.RUsAddedBenefits.com
Voluntary Benefits                                
21st Century (auto insurance)                                 1-800-207-4674 www.21stcentins.com                                
Scholars Choice® 529 College Savings Plan                                 1-888-572-4652 www.scholars-choice.com                                
COBRA Continuation Coverage                                
COBRA Continuation Coverage for medical, dental, vision and Limited-Purpose Health Care Flexible Spending Account (through the end of the plan year)                                 1-844-TRU-BENS                                
Employment and Income Verification                                
CCC Verify                                 www.cccverify.com

For help using CCCVerify, send an email to verifications@corporatecostcontrol.com, or call 1-866-903-9703 Monday through Friday, 8 am to 8 pm ET                                
Deals & Discounts                                
PerkSpot toysrus.perkspot.com/ (password: GEOFFREY)

 

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