Contact Guide

If you need more information or have questions about your benefits, you have a variety of resources available.

Phone Numbers and Web Addresses

Benefits Enrollment and Questions
RUsBenefits.com
                             
www.RUsBenefits.com
Username: RUS
Password: benefits                                

(WEB) Access the online enrollment site through your Workday*home page

 

(PHONE) "R"Benefits Service Center

 

 

 

 

 

 

 

                         

ONLINE: Access the online enrollment site from your Workday*home page by clicking the "R"Benefits button, then "Enrollment Site." 

PHONE: Call the "R"Benefits Service Center at 844-TRU-BENS. Representatives are available Monday through Friday from 8am to 8pm.

*Workday username is your 7 digit EEID or your 7 digit EEID, followed by the last 2 digits of your birth year. For password help, click "Forget Password" or "Change Password". Store Managers, Assistant Store Managers and HRDSs can reset Workday passwords.

 

 

Medical Options                                
Aetna Medical Plan

                               

1-800-589-4811
www.aetna.com
Customer Service Hours:
8 am to 6 pm local time

Aetna Informed Health Line:
1-800-556-1555
Nurses available 24/7

Aetna Concierge:
Call the number on the back of your ID card

Aetna Institutes of Quality:
Contact your Aetna Concierge                 

Kaiser CDHP                                 1-800-464-4000
http://my.kp.org/toysrus                                
Kaiser Permanente (Hawaii)                                 1-808-432-5955
1-800-966-5955 (Neighbor Islands)
http://my.kp.org/toysrus                                
Triple-S Salud—Puerto Rico                                 1-787-774-6072; 1-787-774-6060
www.ssspr.com                                
Consumerism Tools                                
Castlight (available to Aetna members)                                 us.castlighthealth.com

Spouses/domestic partners and adult dependents:
1-800-681-6915                                
Minute Clinic www.cvs.com/minuteclinic
Teladoc 1-855-835-2362
www.teladoc.com/aetna
Dental Plans                                
Aetna Dental PPO
                                
1-800-589-4811
www.aetna.com
Customer Service Hours:
8 am to 6 pm local time                                
Aetna DMO                                 1-877-238-6200
www.aetna.com                                
Prescription Drug                                
CVS Caremark (for team members enrolled in Aetna medical options)                                 CVS Caremark: 1-877-209-3213
www.caremark.com
              
Vision                                
VSP (Vision Service Plan)                                

1-800-877-7195

http://toysrus.vspforme.com                    

Health Savings Accounts (HSA)                                
Aetna HealthFund® HSA                                

PayFlex

www.payflex.com or www.aetna.com if you are enrolled in an Aetna medical option.

1-888-678-8242

Representatives are available Monday through Friday, 7 am to 7 pm and Saturday, 9 am to 2 pm. Note: All times are Central Time   

Flexible Spending Accounts (FSA)                                
Limited-Purpose and Dependent Care Flexible Spending Accounts                                

PayFlex
www.payflex.com
1-844-TRU-BENS


For paper claim submissions
Fax (402) 231-4310 or Mail to:

PayFlex Systems USA, Inc.
Flex Dept.
P.O. Box 3039
Omaha, NE 68103-3039

Overnight Address

PayFlex Systems USA, Inc.
10802 Farnam Drive, Suite 100
Omaha, NE 68154                                

Life and AD&D                                
Life, Accidental Death and Dismemberment (AD&D) - Aetna                                1-844-TRU-BENS

For status of life insurance claims contact Aetna at 1-800-523-5065, 8 am to 7 pm ET                                
401(k)                                 
“R”Retirement Benefits Line                                 1-866-690-401k (4015)
www.401k.com                                
Stock Plans                                
Stock Plan Administration System                                

Certent

http://app.easiadmin.com

For assistance, please email Total.Rewards@toysrus.com                        

Employee Assistance Program
GuaidanceResources                               1-866-519-8360
TTY/TDD: 1-800-697-0353
www.guidanceresources.com
Company ID: EAP4TRU                                
                               
Travel Assistance Program                                
AXA Assistance                                 1-877-935-3704 (in the US)
1-312-935-3704 (collect—outside the US)
www.aetnatravelassistance.com
Email aetnatravelassistance@axa-assistance.us                     
Disability                                
Leave of Absence                                Contact your HR Business Partner                               
Disability—Aetna                                 1-888-807-3770
8 am to 8 pm ET
www.aetnadisability.com                                
Supplemental Benefit Options
Aetna - Accident Plan, Critical Illness Plus Plan & Hospital Plan 1‐888‐772‐9682
Monday through Friday, 8 a.m. to 6 p.m.
www.aetnavoluntaryforms.com
Added Benefits
Added Benefits - Auto, Home, Pet, Purchasing Power and ID Theft 1‐855‐661‐8974
www.RUsAddedBenefits.com
Legal Insurance
Hyatt Legal 1‐855‐661‐8974
www.RUsAddedBenefits.com
Voluntary Benefits                                
21st Century (auto insurance)                                 1-800-207-4674 www.21stcentins.com                                
Scholars Choice® 529 College Savings Plan                                 1-888-572-4652 www.scholars-choice.com           
COBRA Continuation Coverage                                
COBRA Continuation Coverage                                1-844-TRU-BENS                                
Employment and Income Verification                                
CCC Verify                                 www.cccverify.com

For help using CCCVerify, send an email to verifications@corporatecostcontrol.com, or call 1-866-903-9703 Monday through Friday, 8 am to 8 pm ET                                
 

 

Rate This Page

Can’t find what you’re looking for? Use our search feature.