Contact Guide

If you need more information or have questions about your benefits, you have a variety of resources available.

Phone Numbers and Web Addresses

Benefits Enrollment and Questions
Username: RUS
Password: benefits                                

(WEB) Access the online enrollment site through your Workday*home page


(PHONE) "R"Benefits Service Center









ONLINE: Access the online enrollment site from your Workday*home page by clicking the "R"Benefits button, then "Enrollment Site." 

PHONE: Call the "R"Benefits Service Center at 844-TRU-BENS. Representatives are available Monday through Friday from 8am to 8pm.

*Workday username is your 7 digit EEID or your 7 digit EEID, followed by the last 2 digits of your birth year. For password help, click "Forget Password" or "Change Password". Store Managers, Assistant Store Managers and HRDSs can reset Workday passwords.



Medical Options                                
Aetna Medical Plan


Customer Service Hours:
8 am to 6 pm local time

Aetna Informed Health Line:
Nurses available 24/7

Aetna Concierge:
Call the number on the back of your ID card

Aetna Institutes of Quality:
Contact your Aetna Concierge                 

Kaiser CDHP                                 1-800-464-4000                                
Kaiser Permanente (Hawaii)                                 1-808-432-5955
1-800-966-5955 (Neighbor Islands)                                
Triple-S Salud—Puerto Rico                                 1-787-774-6072; 1-787-774-6060                                
Consumerism Tools                                
Castlight (available to Aetna members)                       

Spouses/domestic partners and adult dependents:
Minute Clinic
Teladoc 1-855-835-2362
Dental Plans                                
Aetna Dental PPO
Customer Service Hours:
8 am to 6 pm local time                                
Aetna DMO                                 1-877-238-6200                                
Prescription Drug                                
CVS Caremark (for team members enrolled in Aetna medical options)                                 CVS Caremark: 1-877-209-3213
VSP (Vision Service Plan)                                


Health Savings Accounts (HSA)                                
Aetna HealthFund® HSA                                

PayFlex or if you are enrolled in an Aetna medical option.


Representatives are available Monday through Friday, 7 am to 7 pm and Saturday, 9 am to 2 pm. Note: All times are Central Time   

Flexible Spending Accounts (FSA)                                
Limited-Purpose and Dependent Care Flexible Spending Accounts                                


For paper claim submissions
Fax (402) 231-4310 or Mail to:

PayFlex Systems USA, Inc.
Flex Dept.
P.O. Box 3039
Omaha, NE 68103-3039

Overnight Address

PayFlex Systems USA, Inc.
10802 Farnam Drive, Suite 100
Omaha, NE 68154                                

Life and AD&D                                
Life, Accidental Death and Dismemberment (AD&D) - Aetna                                1-844-TRU-BENS

For status of life insurance claims contact Aetna at 1-800-523-5065, 8 am to 7 pm ET                                
“R”Retirement Benefits Line                                 1-866-690-401k (4015)                                
Stock Plans                                
Stock Plan Administration System                                


For assistance, please email                        

Employee Assistance Program
GuaidanceResources                               1-866-519-8360
TTY/TDD: 1-800-697-0353
Company ID: EAP4TRU                                
Travel Assistance Program                                
AXA Assistance                                 1-877-935-3704 (in the US)
1-312-935-3704 (collect—outside the US)
Leave of Absence                                Contact your HR Business Partner                               
Disability—Aetna                                 1-888-807-3770
8 am to 8 pm ET                                
Supplemental Benefit Options
Aetna - Accident Plan, Critical Illness Plus Plan & Hospital Plan 1‐888‐772‐9682
Monday through Friday, 8 a.m. to 6 p.m.
Added Benefits
Added Benefits - Auto, Home, Pet, Purchasing Power and ID Theft 1‐855‐661‐8974
Legal Insurance
Hyatt Legal 1‐855‐661‐8974
Voluntary Benefits                                
21st Century (auto insurance)                                 1-800-207-4674                                
Scholars Choice® 529 College Savings Plan                                 1-888-572-4652           
COBRA Continuation Coverage                                
COBRA Continuation Coverage                                1-844-TRU-BENS                                
Employment and Income Verification                                
CCC Verify                       

For help using CCCVerify, send an email to, or call 1-866-903-9703 Monday through Friday, 8 am to 8 pm ET                                


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