The Benefits Home for Toys"R"Us Team Members
The EAP provides you and your family with professional and confidential assistance for a wide range of personal and work-related issues. Offerings include confidential counseling and referral services, along with a wide variety of online information, resources and tools for work life, legal and financial concerns.
Call the EAP toll-free, 24 hours a day, seven days a week at 1-866-519-8360 (TDD: 1-800-697-0353). For online information, tools and resources, log on to GuidanceResources (enter the Company web ID, EAP4TRU).
Yes. All EAP calls, referrals and counseling sessions are confidential. The only exception is if an individual’s condition is a threat to him or herself or to others or if current, active abuse of a minor child or elder is involved. In these cases, the law may require that this be reported to the appropriate authorities.
You and your eligible dependents can each receive up to three face-to-face counseling sessions per issue, per year, provided by a professional counselor at no cost to you. If you require ongoing treatment after your provider assesses your situation, benefits may be payable for these services under your medical plan. Check with your plan provider for information about your medical coverage.
For legal issues that require you to seek representation, you will be referred to a qualified attorney in your area for a free 30-minute consultation. After your consultation, you may receive a 25 percent reduction in customary legal fees.
Online information, tools and resources, and telephonic referral services are provided free of charge.